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Deep learning modules automatically provide the amount to be approved using defined algorithms. Once the claim data is uploaded in the system, the AI based technology evaluates the admissibility of the claim.
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Using Intelligence Character recognition (ICR) and Optical Character Recognition (OCR), the manual efforts to update the claim across a number of systems has significantly reduced.
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“These days health insurance companies are depending on Artificial Intelligence for claims approval, thereby realising two major advantages - Better turnaround time and removal of human dependence on claims verification and processing. This included automation techniques to reduce the manual burden on business teams.” Says Anup Nair, IT System Assurance & Advisory – National Practice Leader, RSM India.

“With the pandemic looming large over the globe, companies had to take swift action to be agile during this phase. How are industries responding to the use of automation? Automation can reduce errors, decipher mistyped numbers and help to identify duplicate entries. Human error is a high risk to both of these examples. There are a number of processes which present risk to a business such as a risk to security or customer privacy, which can have serious consequences. Processes where impact of errors is high.Typically, these types of tasks include invoicing, approving bill payments, mailing and shipping and categorising emails. This is a very significant indicator that a process could be automated to reduce the need for employees having to repeat a task over and over. Processes that are well-defined and which have high throughput.Optical Character Recognition (OCR) can also be used to scan documents and extract typed or handwritten information into formats that can be ingested into other systems. These manual tasks can be streamlined using APIs, other systems integrations combined with automation routines. Manual data entry is time consuming and error prone.

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This automation saves 1 day of work for the person in charge of carrying out these controls, free of errors.

We also designed an hourly load alert automation that allows us to make an evaluation of all the hours worked in the month by each employee. Vitale continues, “It took us about 1 month to implement it.
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Bernardo Vitale, a Risk Advisory Services and Consulting specialist in RSM Uruguay says, “We have designed an automation for the accounting entry system that allowed us to download and generate entries in a matter of seconds, saving more than 3 or 4 hours of work for each company.” Speed of processes is a key benefit, but implementation can also be time efficient. Automation can process volumes of data at the press of a button. Importantly, automation can also help organisations to make better, well-informed decisions. The advantages are clear in enabling employees to spend time on adding value to functions core to the business and driving growth. Through technology, simple tasks can be completed at speed with accuracy, reducing the risk of errors in manually input information.
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The use of new software is now eliminating the need for valuable employees to spend countless hours on highly repetitive tasks. Once restricted to larger businesses with big budgets to fund coding experts, low-code solutions have taken automation into the mainstream. Automation is an area of technology which is fast becoming more accessible. How can automation save time and make organisations more efficient?Įvery day, technology is rapidly advancing and the business world is presented with more opportunities to boost efficiency, reduce error rates, grow revenue and profitability. By Anup Nair, RSM India, Bernardo Vitale, RSM Uruguay and Rhys Morgan, RSM Canada.
